What Our Clients are Saying
I found Russell to be absolutely fantastic. He was extremely upfront & very, very honest with his assessment of my situation. I was equally impressed with his ethics and in the way in which he conducts his business, I’m sure you have seen & heard the many stories on TV programmes with regards to dodgy lending brokers who fudge figures to ensure that you get a loan, which you ultimately cannot pay. Russell was very thorough in his collection of information to provide the best possible affordable option for me. Russell also kept me up to date & very informed on the process of my application.
I would have no issues in recommending Russell to any person looking for a home loan & I have already done this.
I’ve dealt with Russell & Pamela Thompson for the past few years, for our mortgage & investment needs. Previous experiences with banks & brokers had left us feeling neglected & ill-informed.
Russell & Pamela Thompson offer outstanding customer service that is both prompt and personal, in a language anyone can understand. Should we have any issues or would just like to know our options, we know we can contact them & have confidence in a timely & informative response.
We would & do recommend Russell & Pamela Thompson to our friends & family, as we know their service is ‘second to none’.
We are writing to express our sincere thanks for all your efforts in organising our home loan. We were extremely impressed and thankful with the most hassle free, quick and easy experience from the outset. We found that you conduct yourselves very professionally, without bias, and at no time did we feel pressured to take your advice as the only option available to us.
Although the behind the scenes work was done by you both, we felt in control and empowered to make informed decisions throughout and we have since confirmed, in our discussions with friends and family, that the final result we reached with you is more than competitive.
With your help and advice we have been able to not only breathe again financially, but to gain insight to be better prepared in future and will recommend your services without hesitation. Further, we feel comfortable enough with your approach, that we will encourage our friends and extended families to do the same.
I would recommend Russell to anyone who is looking for a property and the right home loan for them. Pamela’s service is excellent, professional and very experienced.
Loved your fast response, you provided us with a range of information which made the decision easier for us and you helped us all the way through the process, Very satisfied.
Russell was a great help, very friendly and reliable. I wanted to setup my home loan to pay off quickly and Russell found the loan that suited all my needs and handled everything. It made applying for the home loan so easy. I was extremely happy that when he said that he would contact me he did. I didn’t have to chase him like you do with a lot of banks. Honesty and reliability means a lot. I would recommend Russell to my friends and family as he made everything so easy, answered all of my questions and listened to what I wanted and helped with things I wasn’t sure about. I will definitely use Russell next time I require another home loan. I thought it was wonderful he called to congratulate me upon settlement.
I made an appointment with you for a home loan consultation as I knew how happy so many other people have been with your services. We were able to sort out bridging finance easily – allowing us to buy our dream home.
Both of you were always available to answer any questions I might have had and always made your explanation easy to understand. I only recommend people who give the absolute best service and Russell and Pamela, you always fall into this category.
I found out about your service over the internet. Upon initial consultation you offered advice without pressure of rushing to make a decision. I found you to be professional and courteous. You helped me to weigh up all the options that I had researched with those you suggested but also helped in verifying what types of loans have what facilities.
Russell you always maintained a professionalism, communicated effectively when I need something explained and always had the “we can do this” attitude. Definitely recommend you.
You took the time to understand our situation to know a little bit about us and our lives…. We weren’t just a name on an application. You never gave up on us with the end result in us being in our own home.
Excellent service – Nothing was too much trouble.
We would definitely recommend you as you obviously research well, keep up to date and are able to offer a range of solution and package and making them understandable.